TERMS & CONDITIONS

River City Restoration is very proud of the work they do and are pleased that you are considering them for your external cleaning needs. We have five core values that shape not only our personal lives, but also the business: Those Core Values are: Faith, Integrity, Diligence, Excellence, and Service. Something to consider when choosing us to perform work is that 10% of our income is used to benefit our Chattanooga community.

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Terms & Conditions:

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1. Legally Binding Agreement: By accepting an estimate with River City Restoration, LLC., you are signing a legally binding contract for work to be completed at an agreed upon price.

2. Product Warranties: Roof washes come with a 1 year warranty. We guarantee that you will not have any organic growth on the roof for 1 year.
   *This covers organic growth not pollen gathering on the roof. 
   *Guarantee is void if there are over hanging trees within 10 feet of the roof.

3. Water Usage: By accepting this agreement, you agree to provide River City Restoration, LLC. the right to use an on-site water supply as needed to complete the stated project without compensation. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive.
   *Additional charges will be applied if water is not available.

4. Color and Tone Concerns: On painted surfaces, a test spot will be checked to ensure that the cleaning agent does not remove the paint color. There are a few paint manufacturers that have organic pigments in their paint. If your house has organic pigmented paint, we will not be able to provide you with a house wash.
   Stained and wooden surfaces: depending on the condition of the surface it will take the cleaning agent differently. Wood naturally has different tones and colors. The result of cleaning wooden surfaces will not be a uniform color or tone. The wood's natural grain and tone will remain. We strongly recommend waiting a week after cleaning, then sealing or staining wood surfaces. 

5. Courtesy: While River City Restoration, LLC. is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work areas. We ask that all pet waste be picked up before our arrival. If there is waste in the yard and you are not able to pick it up, we will not be able to provide services. The appointment will either be rescheduled or canceled. 

6. Payments: Residential work: payment is due at completion of work. Cash or check is preferred, but we do accept the following payments: Credit card (2.9% + 25¢ per transaction): Apple Pay, Visa, MasterCard, Discover, American Express, Bank transfer (1%, max $10 per transaction), PayPal + Venmo (2.9% + 25¢ per transaction) Commercial work: Payment is due net 30 upon completion of work. The same payment fees apply to commercial work.

7. Scheduling: Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your appointment dates. You will be notified of any changes.

8. Removal & Replacement of Deck Contents: Removal and replacement of grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or for storage issues. This also includes screened porches and clutter around the house.
   *An additional charge may be applied for time & labor devoted to the removal of these items.

9. Damages: River City Restoration, LLC. will not be responsible for the following conditions. We are not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and downspouts, and improper caulking. In every aluminum siding case & some cases with vinyl siding, the weather will bleach the color or cause fading. We will do our best not to cause more fading, but it may accrue. River City Restoration, LLC. will not be responsible for loose mortar that may dislodge during the cleaning process.

10. Stains: Some stains cannot be removed by power washing or soft washing. Tree sap, artillery fungus, & splatters from stains and paints are examples of materials that cannot be removed by conventional means. River City Restoration, LLC. cannot guarantee removal of artillery fungus from exterior house surfaces. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.

11. Property Condition: River City Restoration, LLC. expects your property to be in good repair and weathertight. This includes but is not limited to, all electrical service including receptacles and light fixtures. Doors and windows shall also be weathertight. River City Restoration, LLC. is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance or repair of electrical related items or doors or windows. All points of concern will be taped off to prevent damages, but we cannot guarantee it due to unknown installation quality.

12.  Photography: Photos/videos of your property will be taken before work begins and after it is completed for liability reasons. We will also use this material for marketing. If you do not want this material used during our marketing let us know and your wishes will be respected. If we do not hear from you regarding photography it is assumed that you do not have a problem with it. Either way, we need will take photos/videos for liability.

13.  Products being used: During the treatment of organic growth, sodium hypochlorite is used as a disinfectant. This is an industry standard for soft washing, but there is a concern for some homeowners that our cleaning agents will damage plant life. During our cleaning process all vegetation will be watered before, during, and after our cleaning. In almost all of our cleaning processes we are using a mixture of 98.75% water and 1.25% sodium hypochlorite. During stain and graffiti removal, certain acids are needed to remove the stain. If you have any questions or concerns about what products are being used during our services, feel free to ask us.